Privacy Policy

1. Introduction

SyncMyOrders (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our business automation platform.

Core Privacy Principle: We do not sell your data. All data processing is solely for providing and improving our services.

2. Information We Collect

2.1 Account Information

• Name, email address, company name
• Billing information (processed by payment providers)
• Account credentials and authentication data
• Customer support conversations and onboarding communications

2.2 Platform Data

• Workflow configurations and automation rules
• API credentials for third-party integrations
• Data you upload via object storage and object model features
• System logs and error reports related to your workflows

2.3 Usage Information

• Platform feature usage and interaction patterns
• Browser type, IP address, device information
• Access times and referring URLs

3. How We Use Your Information

We use collected information exclusively for:

• Providing and operating the platform
• Processing your workflows and automations
• Authenticating users and maintaining security
• Providing customer support
• Monitoring platform performance and reliability
• Complying with legal obligations

We do not sell, rent, or trade your data to third parties.

4. User Responsibilities for Uploaded Data

4.1 Your Data, Your Responsibility

• You maintain full ownership and control of data uploaded to our platform
• You are responsible for ensuring all uploaded data complies with applicable laws
• You must not upload illegal, prohibited, or unauthorized content
• You are responsible for managing and removing your data using platform tools

4.2 Data Removal

You can delete your data at any time through:

• Platform data management tools
• Object storage interfaces
• Account deletion requests

5. Third-Party Data Processors

We use the following trusted service providers for essential platform operations:

Service Provider	Legal Entity	Purpose
OVH Cloud	OVH Groupe SAS	Platform hosting (EU region)
Microsoft Azure	Microsoft Corporation	Platform hosting (US region)
Datadog	Datadog, Inc.	System monitoring, logs, and error tracking
Plausible	Plausible Insights OÜ	Privacy-focused website analytics
Auth0	Okta, Inc.	User authentication and identity management
Intercom	Intercom, Inc.	Customer support and onboarding

These processors:

• Are bound by data processing agreements
• Process data only as we instruct
• Implement appropriate security measures
• Are prohibited from using your data for their own purposes

6. Data Security

We implement industry-standard security measures including:

• Encryption in transit (TLS) and at rest
• Access controls and authentication
• Regular security assessments
• Incident response procedures

7. Data Retention

• Account data: Retained while account is active
• Platform data: Retained according to your configurations
• Logs: 90 days for debugging and support
• Deleted data: Removed within 30 days from all systems

8. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data
• Object to processing
• Withdraw consent

Contact [email protected] to exercise these rights.

9. International Data Transfers

Your data may be processed in:

• European Union (OVH Cloud infrastructure)
• United States (Microsoft Azure infrastructure)

We ensure appropriate safeguards for international transfers.

10. Cookies and Tracking

We use:

• Essential cookies for authentication and security
• Analytics cookies (via Plausible) for aggregated, privacy-preserving metrics
• No advertising or tracking cookies

11. Children’s Privacy

Our service is not directed to individuals under 16. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this policy periodically. Significant changes will be notified via email or platform notification.

13. Data Protection Officer

For privacy concerns or questions, contact:
Email: [email protected]
Address: Szlak 77 / 222, 31-153 Krakow, Poland

14. Jurisdiction-Specific Rights

14.1 European Union (GDPR)

• Legal basis: Legitimate interests and contract performance
• Data portability rights
• Right to lodge complaints with supervisory authorities

14.2 California (CCPA)

• Right to know what data is collected
• Right to delete personal information
• Right to non-discrimination

15. Contact Information

For privacy-related inquiries:

SyncMyOrders Privacy Team
Email: [email protected]
Address: Szlak 77 / 222, 31-153 Krakow, Poland